Frequently Asked Questions
How do I access services from DUET diabetes?
Information regarding our training workshops and general diabetes education can be obtained by either telephoning (01799 584178), emailing (firstname.lastname@example.org) or by using the form provided on the “contact us” page. The process in summary:
Firstly, via telephone/email, we ascertain your training needs
DUET diabetes then tailors an appropriate workshop/programme/service to meet those needs
A provisional training date is identified, along with other organisational requirements (such as training room availability)
A booking form is sent to you (the organiser) for completion and signature
Upon receipt of the signed booking form an invoice is issued for a 25% deposit to secure the training date
Once the deposit has been paid, DUET diabetes confirms the training date by sending a signed service agreement to the organiser
A final invoice is issued after the agreed service has been provided
Upon receipt of final payment, DUET diabetes provides “certificates of attendance” to the organiser for each attendee plus a post workshop evaluation report.
Where do the workshops take place?
The workshops are usually conducted at your place of work thus keeping down the travel costs for the attendees.
DUET diabetes also runs open workshops for Diabetes Awareness Training, Diabetes Update for Registered Nurses and Diabetic Foot Screening in Suffolk and Norfolk, where individual places can be booked to attend a specific date.
How much do the workshops cost?
DUET diabetes provides a personal, flexible service depending on the individual requirements of your setting and your staff and therefore prices for 'in house' training will be provided according to your individual requirements. Please be assured that the cost will be competitive and reflect the current market and environment.
The cost of our open workshops can be found on the individual open workshop pages (see links above) or here, along with a summary of all upcoming open workshops.
Do we (the commissioning organisation) need to provide any equipment?
No. DUET diabetes provides all the necessary equipment (i.e. projector, screen etc.), unless you have such provision.
Are certificates provided for attendees?
Yes, certificates of attendance for all attendees are provided to the organiser once the final payment has been received.
Does DUET diabetes offer training/education for non-residential settings?
Yes! As well as for care homes, our services have been used by the following:
Day care centres
Providers of care to individuals in their own home
Businesses/employers wishing to focus on the health and wellbeing of their staff (given the prevalence of Type 2 diabetes, in particular)
Can other members of staff attend the workshop (i.e. dining room assistant)?
Yes. We would encourage other relevant members of staff to attend the training where appropriate. For example, we have had dining room assistants and regular volunteers attend the 'Diabetes Awareness Training' workshop as they were considered to be vital members of the team by their employers.
Can you provide training and education for qualified nurses?
Yes we can. We offer a Diabetes Update for Registered Nurses workshop (for details please see our workshops page) or you may wish to arrange a bespoke service to reflect your needs. Please contact us using the form on our “contact us” page.