Frequently Asked Questions
How do I access services from DUET diabetes?
Information regarding our diabetes workshops can be obtained by either telephoning (01799 584178), emailing (firstname.lastname@example.org) or by using the form provided on the “contact us” page.
Firstly, via telephone/email, we ascertain your training needs and desired outcomes. We then discuss how best to access the required training; either an in house workshop/larger programme or an open workshop.
If an open workshop is not scheduled in your locality, we can then work collaboratively with you to explore options, including identifying venues and dates to arrange a future training session in your geographical area and advertise to other potentially interested parties.
For 'in house' training and larger commissioned programmes, the process in summary is as follows:
DUET diabetes tailors an appropriate workshop/programme/service to meet your (organisation's) desired outcomes and training needs, involving you during that process
A provisional training date is identified, along with other organisational requirements (such as training room availability)
A booking form/service agreement is sent to you (the organiser) for completion and signature
Upon receipt of the signed booking form an invoice is issued for a 50% deposit to secure the training date
Once the deposit has been paid, DUET diabetes confirms the training date and other relevant arrangements
A final invoice is issued after the agreed service has been provided
Upon receipt of final payment, DUET diabetes provides “certificates of attendance” to the organiser for each attendee.
Where do the workshops take place?
The workshops can be conducted at your place of work thus keeping down the travel costs for the attendees.
DUET diabetes also runs open workshops from time to time, where individual places can be booked to attend a specific date.
How much do the workshops cost?
DUET diabetes provides a personal, flexible service depending on the individual requirements of your setting and your staff and therefore prices for 'in house' training will be provided according to the content and number of sessions are required. Please be assured that the cost will be competitive and reflect the current market and environment.
The cost of our open workshops can be found on the workshop pages or here, along with a summary of all upcoming open workshops.
From April 2022, all prices quoted will be subject to VAT.
Do we (the commissioning organisation) need to provide any equipment?
No. DUET diabetes can provide all the necessary equipment (i.e. projector, screen etc.), unless you have such provision.
Are certificates provided for attendees?
Yes, certificates of attendance for all attendees are sent electronically after the workshop has taken place (once the final payment has been received for in house sessions).
Does DUET diabetes offer training/education for non-residential settings?
Yes! As well as for care homes, our services have been used by the following:
Day care centres
Domiciliary and live-in care providers
Podiatrists / Chiropodists / Foot Health Practitioners
Can other members of staff attend the workshop (i.e. dining room assistant)?
Yes. We would encourage other relevant members of staff to attend the training where appropriate. For example, we have had dining room assistants and regular volunteers attend the 'Diabetes Awareness Training' workshop as they were considered to be vital members of the team by their employers.
Can you provide training and education for qualified nurses?
Yes we can. We offer a range of workshops relevant for registered nurses (for details please see our workshops page) or you may wish to arrange a bespoke service to reflect your needs. Please contact us using the form on our “contact us” page.